A voicemail inbox that plays your new messages in order, and dashboard charts of when your calls come. In testing.
Two parts of Kahevo that people open every day have been rebuilt: the Voicemail page, and the charts on the dashboard.
Voicemail, in order
The Voicemail page now opens with what is waiting: how many new messages, and who they are from. One press plays every new message, oldest first, one after another. Each message shows its waveform, so you can skip to the part that matters, and plays at up to twice the speed. Call back, mark as heard and delete are within reach on every message.
When a message is left, or heard on a desk phone, the page and its count update by themselves.
| Before | Now |
|---|---|
| A list of recordings | An inbox, by day, with who is waiting at the top |
| Play one message at a time | Play every new message in order |
| A plain audio player | A waveform to skip along, and up to twice the speed |
| Reload to see new messages | New messages appear on their own |
When your phones are busy
The dashboard has a new set of panels for managers and owners: when calls come in. Today against a usual day, the busiest hours, a heat map of the week, a forecast for the next seven days, the share of calls answered against a goal, and twelve months side by side.
A staffing guide works out how many people should be answering each hour of the week, from your own calls. It is a guide, not a schedule: it does not know about lunch breaks.
Every chart can also be read as a table.
The honest part
Both are in testing. If something on either page slows you down, tell us and we will change it.