Everything Kahevo does for your business.
Everything your business can do with Kahevo, in plain words. What your staff use every day comes first; the technical side for your IT people is further down, and what is still being finished is at the end. It is a long one, so grab a coffee.
For everyone in the office
What your staff use all day: answering, texting, faxing, voicemail and the app.
Answering the phone
Where a call goes before anyone picks it up.
- Menus
- An auto attendant with your own recording and up to twelve keys. A menu can lead to another menu.
- Ring groups
- Ring every member at once or in order, with an announcement first or music while the caller waits.
- Call queues
- Callers hold their place in line with music, hear where they stand, and can ask to be called back without losing their turn. Agents sign in and out from the phone, the web page or the app. Reports show who waited, who gave up and who answered, by hour and by agent. In testing.
- Business hours
- Weekly hours, holidays that repeat each year, a closed message, and a way to forward calls to an outside number after hours.
- Incoming numbers
- Each number you own leads where you say: a person, a group, a menu or a set of hours.
- Blocked callers
- Block a number, a pattern or callers who hide their number. Refuse them, play a recording, or send them elsewhere.
- Contacts
- A shared list and a personal one. Callers in it are shown by name on every phone and in the call log.
- Every number in one list
- One page shows each of your numbers and what it is used for: the person, group, queue or menu it reaches, your fax lines and your text numbers. Set up several new numbers in one go. In testing.
During a call
What people do with a call once they have caught it.
- Hold, with music
- The caller hears your hold music, which plays like a radio: everyone waiting hears the same thing.
- Transfer
- Send a call straight through, or talk to the other person first and then join the two. In the browser, a list of your colleagues shows who is free right now, and finds anyone as you type. If nobody picks up, a transfer straight through can go on to that person's voicemail instead of coming back to you.
- Call park
- Put a caller on a numbered line and pick them up from any phone. A key on the phone lights while someone is waiting.
- Intercom
- Dial
*80and an extension, and that desk phone answers on its own, on speaker. - Status
- Available, away or busy, set from a phone or the browser. Calls for someone away go where they chose, and a supported desk phone's Do Not Disturb key stays in sync.
- Recording
- Per extension: no calls, outside calls or all calls. Each side is on its own channel, and old recordings are removed after the time you set. Recordings are kept compressed as the call goes, about 18 MB an hour, or uncompressed if you would rather.
- Recordings you can get through
- The Recordings page lays out calls by day, each with a picture of both voices. Play one in its own row, hear just one side of the conversation, skip the silences, and follow along as the written conversation lights the line being said. A long call opens in a reading view you can search, with the player beside it.
- Listen, whisper, barge
- A manager who is allowed to can join a colleague's call: listen without being heard, coach the colleague alone, or speak to everyone. From a code on the phone, or a button on the web page, the app and the dashboard, and it can ring through on the manager's own desk phone. Every use is written to the system log. In testing.
Text messages
Texts with customers on your business numbers, and messages between colleagues, on one page and in the app. Through providers that offer messaging with an API.
- Numbers a team shares
- A customer texts one number and everyone on it sees the conversation. Whoever answers, the customer sees the same number, and colleagues see who wrote each reply.
- Take it, hand it on, mark it done
- Someone takes a conversation, gives it to a colleague or closes it. A new text from the customer opens it again. Notes are for colleagues only and are never sent.
- Colleagues and groups
- Message one person or a group, add people later, leave when you are done, and react with an emoji. Nothing between colleagues leaves your server.
- Pictures, with a pen
- Send and receive pictures, see everything shared in a conversation in one place, and mark a picture up with arrows, circles and words before sending it back. On the iPhone you mark it up with your finger and pinch to zoom.
- Careful with strangers
- A file from a customer is judged by what it really is, not by its name. You choose which kinds are accepted, and a link from a customer shows where it truly leads before it opens.
- Unread is your own
- Each person has their own count. Filters show what is unread, what needs a reply and what is yours, and search finds a conversation by name, number or what was said.
- Told where you are
- A notice on the page, a notification on your iPhone, or an email if you are away from both. A number can answer by itself after hours.
- Saved replies
- Type a slash and pick from your own replies or the ones shared with everyone.
- A proper look at a picture
- Zoom into a customer's photo, make a faded receipt easier to read, put two pictures side by side, and answer it, send back a close-up or pass it to a colleague from the same screen.
Fax
Built in, for providers that offer a fax service with an API. Faxes are sent and received on web pages, with no fax machine and no adapter.
- Through the provider's API
- Kahevo hands the document to your provider's fax service and collects what arrives. Fax tones never travel over your voice calls, which is where faxing over the internet usually goes wrong.
- Send from the browser
- Upload a PDF, a JPEG or a PNG, choose a number or a contact, and preview exactly what will be sent.
- Cover pages
- Add a cover with your letterhead and logo, the recipient, a subject and a message. Hawaiian names print correctly.
- Personal and group lines
- A fax number can belong to one person or to a team. People see only the faxes on their own lines.
- Received faxes
- Incoming faxes appear as PDFs, marked unread until someone on the line opens them, with a count in the sidebar.
- A fax desk
- Every fax shown by its first page, sent and received together. Search by who, number or subject, narrow to unread or failed, and open one to read it large, fax back, print or shred it.
- An email when a fax arrives
- Everyone on the line is told, with the fax attached if the line allows it.
- Followed to the end
- Each fax shows as sending, delivered or failed, with the provider's reason when it fails. Kahevo checks every report with the provider itself.
Voicemail
A mailbox for each person, and shared ones for teams.
- Message light
- The light on the desk phone comes on for a new message and turns off once it has been heard, wherever it was heard.
- By phone or browser
- Dial
*97to listen, or play messages on the Voicemail page. Press 0 for mailbox options: record or hear your greeting, go back to the standard one, set yourself available, away or busy, or change your PIN, all from the phone. - An inbox you get through quickly
- The Voicemail page shows who is waiting and plays your new messages one after another, oldest first. Each message has its waveform to skip along, a speed of up to twice as fast, and Call back, Mark as heard and Delete within reach. The count updates by itself when a message is left or heard on a phone. In testing.
- Voicemail in writing
- Each message is written out under it, on the page, in the app and in the email, so you can read it before you decide to listen. More below.
- Mark as heard, or as new
- Clear a message without playing it, or light the lamp again for one you want to come back to.
- Messages by email
- Get an email when a message is left, with the recording attached if you choose. A missed call can send one too.
- Shared mailboxes
- One mailbox for a team. You decide which members may delete messages, and whether a message one person has heard is still new for the others. A team's messages are marked with its name, so nobody mistakes them for their own.
- Greetings
- Record your own from your phone, hear it back, and keep it only if you like it.
- PINs
- Reach a mailbox from another phone with a PIN, or ask for it on your own desk phone too. Too many wrong ones lock it for a while.
- Spoken prompts
- Standard recordings come with the system. Replace any of them with your own voice. They play cleanly on desk phones, with no clicks between the words.
The iPhone app
Your extension in your pocket. It is a phone for Kahevo and nothing else. In testing, not yet on the App Store.
- Rings like a phone call
- A call for your extension rings the iPhone on its own call screen, with the app closed or the phone locked, and you can answer it right from the lock screen.
- Desk first, pocket second
- Choose when it rings: at once, only after your desk phone has gone unanswered, or not for the rest of today.
- Your desk phone's keys
- The same busy lamps, speed dials and park lines, live. Tap one to call, to send a call there, or to pick up a waiting caller.
- Recents and contacts
- Your own calls of the last thirty days, your colleagues by extension, and the shared and personal contact lists.
- Voicemail at your ear
- Messages from your mailbox and your shared ones play through the earpiece, not the speaker. Listening turns off the message light on your desk phone. Mark a message heard or new with one tap.
- Fax in your pocket
- See your faxes by their first page, open one full size, and send a fax from the phone, even from a photo you take there and then.
- Ready before they answer
- Mute, speaker and the keypad work while a call is still ringing, and you hear it ring until someone, or their voicemail, picks up.
- Status
- Set yourself available, away or busy from the app, and your desk phone follows.
- One app code per person
- The app is the one part of Kahevo with a license: your IT company gets reusable app codes and passes one to each person who wants the app. Everything else on this page needs none.
The app's own screens, shown with sample names and numbers.
Phones
Desk phones and the browser are equals. Either can be on either end of a call.
- Setup by link
- Enter one address in a supported desk phone and it fetches its account, its keys and its settings, made for that exact model.
- Any standard SIP phone
- The phone side is standard SIP, so other makes register with a number and a password.
- Programmable keys
- Lines, busy lamps, speed dials and park lines, up to fifty a phone. People can arrange their own.
- Browser softphone
- A phone on every page for anyone with an extension, with a full dial pad. Drag it where you like. Moving between pages does not drop the call. A call that rings drops in at the top of the window with large Answer and Decline buttons, so it is never missed behind your work.
- From home or the road
- The phone in your browser and the iPhone app reach the office phone system from home Wi-Fi or mobile data, with nothing to set up. Move from one network to another during a call and the call carries on. In testing.
- Phone inventory
- Make, model, firmware and address of every desk phone, gathered without anyone typing it in.
- Find a phone fast
- Search the phone list by name, model, address or extension, and narrow it to one office.
- Up to five devices
- One extension can ring a desk phone, a browser and more at once. The first to answer takes the call.
For owners and managers
Seeing how the phones are doing, and keeping people and places organized.
Calls and voicemail in writing
Read what was said instead of listening back.
- Voicemail you can read
- Each message written out under it on the Voicemail page and in the app, and in the email that tells you it arrived.
- Recorded calls as a conversation
- A recorded call laid out as who said what, in order. Press a line and the recording plays from that moment.
- Search by what was said
- Find the call where a customer gave their order number by typing the words. Only people allowed to hear recordings can search them.
- Your callers' voices kept private
- The audio is removed as soon as the text is back, and each business switches it on for itself; it stays off until it does.
A dashboard of your own
Everyone who signs in lands on a dashboard and arranges it their own way. A call center manager, a hotel front desk, a shop owner and the person at the next desk do not need the same screen. In testing.
- Move it, size it, hide it
- Drag a panel anywhere, pull its edges to make it wider or shorter, or take it off. The layout is yours alone, and nothing is kept until you press Done.
- Hidden means not worked out
- A panel you took off costs the server nothing. Kahevo does not count what nobody is looking at.
- Live, as calls happen
- Calls in progress, outside lines, parked callers, phones and today's totals update by themselves. A call a ring group or queue took says who answered it.
- What needs attention
- One panel lists what wants doing now: callers to ring back, phones that have gone quiet, and phone lines that are down, each a click from where it is put right.
- Your own day, for everyone
- No admin rights needed. Each person sees what is waiting for them: missed calls not yet returned, new voicemail, messages to answer, their calls today, their phones, their queues, their faxes and their phone keys with live lamps. Call back is one press.
- Only what is yours
- Someone without access to the whole system's figures gets their own panels and nothing else. The server decides that, not the page.
- Charts of your busy times
- See when calls come in: today against a usual day, the busiest hours, a heat map of the week, the next seven days forecast, the answer rate against a goal, and twelve months at a glance. A staffing guide suggests how many people should be answering each hour of the week. Every chart can be read as a table too.
- Panels for a call center
- Longest wait, agents available, every queue and every agent right now, and today's answered, gave up, talk time and calls let ring out.
- Panels for a hotel
- Mark a department as guest rooms and get a room board: who is on a call, do not disturb, messages waiting, phones offline, guest calls and minutes today, and any emergency call, in red.
- Panels for a shop
- Open or closed right now, the share of customers answered, texts waiting for a reply, calls by hour, and a list of callers who reached nobody today, each with a Call back button.
- Panels for the server
- For whoever looks after the whole server only: load, disk space, every trunk, every business, and recent warnings.
Departments
Keep the parts of one business apart where they should be, and let them work together where they should. In testing.
- Who sees and reaches whom
- A department can be open, private (hidden from other departments' directories and lamps), or closed to calls and messages from outside it. Reception can be let in all the same.
- A manager for each
- A department manager sees only their own people's extensions, calls and recordings, and can listen in only on their own department.
- Call pickup
- Dial
*84to answer whichever phone in your department has rung longest, or*84and an extension to answer that one. - Paging
- Dial
*85and speak: every free desk phone in your department plays it on speaker. - Who may dial what
- Hold a person or a whole department to inside calls, local, national or international. Emergency numbers can be marked always allowed.
More than one location: Kahevo Hākuʻi
A branch office gets a small box in place of a phone system of its own. Its phones use the main office's Kahevo through it.
In production at many sites
- One box, one link
- The branch's phones register to the box, and the box keeps a single encrypted link to the main office.
- A small box is plenty
- The box is a mini PC with a four-core Intel N100 processor and 4 GB of memory. 2 GB also works. The table below shows what we estimate it carries.
- Nothing opened on the branch's router
- The box always calls out to the main office, so the branch can sit behind any router, with an address that changes.
- More calls on a thin line
- Voice is converted for the journey and uses a fraction of the bandwidth of an ordinary call. Lost packets are made good on the way.
- The branch keeps working alone
- If the link to the main office goes down, the box connects calls between the branch's own phones until it is back.
- Emergency calls from the site
- Give a branch a line of its own and 911 always goes out through it, whether the link is up or not.
- Managed from one page
- Add a site, approve its box by comparing a short code, and watch every site's link live.
- Encrypted inside the branch too
- The link across the internet is always encrypted. Phones can also be encrypted on the branch's own network, between phone and box.
- Each site keeps its own clock
- A branch in another time zone shows the right time on its desk phones.
What one branch box carries
| The branch's phones | Comfortable calls at once | Flat out | Memory in use |
|---|---|---|---|
| Standard sound (G.711) | 130 to 200 | 270 to 430 | About 0.5 GB |
| Wideband (G.722) | 90 to 140 | 180 to 280 | About 0.5 GB |
Comfortable is about half the processor, which keeps every call's audio on time. At 100 calls at once, voice needs about 2.5 Mbit/s up and 3.5 Mbit/s down. These are estimates scaled from our load test on a faster desktop, not yet measured on this hardware. More on sizing a branch box.
Managing desk phones
Set up one phone or two hundred from a web page, without touching a single one.
- A catalog of phone models
- More than forty models from two phone brands come with Kahevo. Each knows how many keys it has, whether it can encrypt, and what its screen shows.
- Your own models and overrides
- Add a model of your own, or attach a few lines of settings to every phone of one model, or to one phone, without changing anything else.
- Add a phone before it arrives
- List a phone with its model and extension ahead of time. It takes its place the first time it is plugged in.
- Key profiles
- One key layout shared by a whole department. Change it once and every phone follows. People keep their own keys in the places the profile leaves free.
- Bulk changes with a preview
- Apply a profile or copy someone's keys to many phones at once. See each phone's result before you commit, and undo it afterwards.
- A phone book on every desk
- Desk phones show colleagues and the shared contacts under their directory key, refreshed every hour, and name callers from it.
- Your picture on every screen
- Upload one picture and every color-screen phone gets it, sized for its own screen.
- Lights, screens and clocks
- Choose per phone what the alert light means, when the screen goes dark, and a 12 or 24 hour clock.
- See exactly what a phone is sent
- One link shows the settings file a phone will receive, passwords hidden, so there is no guessing.
Sound
What callers and staff actually hear.
- Wideband voice
- Opus and G.722 alongside G.711, in the order you choose.
- Conversion only when needed
- When both ends share a codec, audio passes through untouched. When they do not, Kahevo converts and fills in short gaps from lost packets.
- Call quality
- Loss, jitter and delay are measured on each side of each call and kept with it. A poor call is flagged in the system log.
- Audio library
- Drop WAV or MP3 files onto the page, several at once, and tag each as hold music, a greeting, a menu prompt or an announcement. Every sound shows its waveform and what it is used for, and can be tagged, downloaded or deleted one at a time or in bulk.
- Hear it as callers will
- A built-in player lets you listen to any sound as it reaches an ordinary phone line, or in HD as callers on newer phones and the app hear it, before anyone on hold does. In testing.
- Playlists
- Hold music is a playlist, in order or shuffled. Build one by dragging sounds into place, play the whole thing through before you use it, and switch your hold music with one press. The playlist editor is in testing.
For your IT people
What keeps it safe, fast and running, in more detail than most owners will want.
Security
The defaults assume the whole internet is knocking, because it is.
- Sign-in on every call
- Phones prove who they are on every registration and every call. Extension numbers cannot be discovered by guessing.
- Automatic blocking
- An address that keeps failing gets no reply at all. The Security page lists what is blocked and can unblock it.
- Roles
- Not everyone needs the keys to everything. Seven roles come ready, from administrator to receptionist, and you can make your own: for each part of the system, a role may look, change, or neither. Nobody can hand out more access than they hold. In testing.
- Call limits
- Caps on calls at once and on outside calls per hour, so a stolen password cannot run up a bill.
- Encryption
- TLS for signaling and SRTP for audio, for phones and for providers. The browser softphone is always encrypted.
- Passwords made for you
- Phone passwords are generated, never chosen, and stored encrypted. Each desk phone gets its own admin password in place of the manufacturer's default.
- Audio only from the caller
- A call's audio is taken only from where that party really is. A stranger who sends sound at a call is neither heard nor sent the conversation.
- Transfers only from your own people
- A call is transferred only at the word of the extension that is on it, never an outside caller, so nobody can ring in and send themselves out again at your expense.
- Calm in a flood
- A flood of junk requests is shrugged off, and your own phones and provider are still answered through it.
- Access that ends when it should
- Lock an account, change a role or switch a business off, and that person's open pages and softphone are closed within a minute.
- A careful neighbor
- A provider that rejects your password is not asked again until you fix it, so a typing mistake cannot get your address banned.
Built-in session border controller
The jobs a separate SBC is usually bought for are part of Kahevo. There is no second box to license, configure or keep in sync.
In production at many sites
- It stands between every phone and the provider
- Each call is two separate calls joined inside Kahevo. Phones never talk to the provider directly, and the provider never sees your network.
- Phones behind routers
- Kahevo notices when a phone or the provider is behind a router, reaches it at its real address, and keeps the path open for incoming calls.
- Remote phones without a VPN
- A desk phone at home or a softphone on the road signs in over the internet, proving who it is on every registration and every call.
- Encryption on each side
- One side of a call can be encrypted with TLS and SRTP while the other is not. Kahevo sits in the middle and handles both.
- Codec conversion
- When a phone and the provider share no codec, Kahevo converts between them, and fills in short gaps from lost packets as it does.
- Protection at the edge
- Addresses that guess passwords get no reply at all, and limits on simultaneous and hourly calls cap what a stolen account can spend.
Built from the ground up
Kahevo runs on a call engine of our own, written from scratch in Rust, the language trusted for software that cannot afford to fail. Your calls don't depend on another company's product, its price rises or its license terms. When something can be better, we make it better.
In production.
- Crystal clear at the busiest hour*
- Hundreds of calls at once on modest hardware, with no stutters, no gaps and no dropped audio.
- Secure by design
- Encryption from desk phone, browser and app all the way to your provider, using the same proven security trusted across the internet.
- Never stuck on one server
- If one of your provider's servers stops answering, the engine moves to the next in an instant. Most callers won't notice. A call whose other end has quietly gone is ended, so no line stays tied up.
- Smooths over a shaky line*
- When a little audio goes missing or arrives out of order, short gaps are filled in, late sound is put back in its place, and ringing tones stay at the right volume instead of jumping.
- Built to take a beating
- Junk is turned away at the door, and the engine has stood up to millions of deliberately broken messages.
* How many calls a server carries well was measured in our own tests and depends on the hardware, the network and the kind of calls. Kahevo can smooth over brief hiccups, when a small share of a call's audio is lost. It cannot make up for a connection that loses a lot of it, such as a weak Wi-Fi or mobile signal, a busy or faulty network, or trouble on the caller's own phone or provider. Call quality always depends on your internet connection and equipment as well as on Kahevo.
High availability with nodes
For the organizations that cannot let the phones go quiet: a hospital ward, a call center at its busiest hour, a hotel front desk at check-in. Two or three Kahevo servers run as one phone system and stand in for one another. No clustering software to buy, and no license per node.
In testing, and already seen on real machines: one server's power pulled mid-call, and another server's network cut and restored mid-call, and both times the call carried on. See the path to the highest uptime.
- Taken over in seconds
- When a server fails, another takes its place within seconds. Phones and providers carry on as they were; nobody touches anything.
- The call carries on
- People in the middle of a call hear a moment's silence and keep talking, on a desk phone, in the browser or in the app. Callers on hold, parked, waiting in a queue or choosing from a menu carry on where they were, and a recorded call goes on being recorded.
- Nobody left hanging
- In the rare case a call cannot be saved, Kahevo rings the people on it to put them back together, and a caller cut off from a queue keeps their place for a few minutes.
- Never two in charge
- Designed so that two servers never both take charge, even when the network between them breaks. A server that loses its network and comes back takes up its share again without dropping the calls carried on meanwhile.
- One phone system, whichever server
- Calls, transfers, ring groups, queues, park and busy lamps work across every server. Dashboards, limits and security settings cover the whole system, and a change made on one reaches all of them.
- Standby or sharing the calls
- One choice: a standby that waits, or every server taking its share of phones and calls.
- Maintenance without dropped calls
- Restart or update a server and its calls move to another first. Take one out of service gently, and upgrade them one at a time while the others carry the calls.
- A failure drill
- Take a server out on purpose, now or in the quiet hours, and get a report of how the others coped.
- Nothing on one machine alone
- Recordings, voicemail and faxes are kept on every server, and calls carry on even while the database is out of reach.
- Set up from the web pages
- A new server joins from its own page with your approval. One button checks the whole setup, and you are emailed when a server stops answering or the others could not take its load.
- Mobiles and branch offices follow
- The mobile app and the boxes at branch offices move to whichever server is in charge, by themselves.
Running it
For whoever installs and maintains it.
- Your server, on Linux
- Kahevo runs on Linux, chosen for stability: months between reboots, no forced updates, and no license for the server itself. Installed, tested and supported on Ubuntu 24.04 LTS, with a SQL Server database, in the office or on a hosted machine. One installer sets up the whole server.
- Modest hardware
- A mini PC with a four-core Intel N100 processor is enough for most offices: by our estimate it carries 130 to 200 calls at once on the Kahevo Rust Engine, using about half a gigabyte of memory. 4 GB is comfortable and 2 GB works. See the table. Larger offices need a larger machine, not a larger license.
- Your provider
- It connects to a provider over a standard SIP trunk, with a username and a password. Calls run through it in both directions every day.
- Providers from a catalog
- Choose your provider from a list and enter only your username and password. Each one shows whether it offers calls, fax and text. Providers that register and providers that do not are both covered. Any other provider is set up by hand or added to the list.
- A backup provider for calls out
- An outgoing rule can list several trunks in order. When one is down or its provider refuses a call, the next is tried at once and the call goes through. In testing.
- Fax and text, trunk by trunk
- Every provider does fax and texting its own way. You enter each trunk's account once, on that trunk's page, and the people sending see the same pages whichever provider carries it.
- It notices a half-finished update
- Each service says which build it is, and a notice appears when they differ. A trunk whose provider starts refusing its calls shows as failing, and you are told.
- Calls survive an update
- Telephony and the web pages are separate programs. Restarting the pages does not interrupt a call or a registration.
- Live dashboard
- Lines in use, parked callers and today's totals, updating as calls happen. Each person arranges their own.
- Built for a desk
- On a computer the pages are sized for a mouse and a keyboard, with a call bar along the bottom and a command bar: press Ctrl+K to jump to any page or dial a number. Switches save the moment you flip them.
- A clean, modern look
- The pages are drawn flat and quiet, with a new sign-in page. Lists are tables you can search as you type, and choosing who is in a group, queue or mailbox is a picker with search, departments and pasted lists.
- It emails you when something is wrong
- Alerts when the call service stops or restarts, a provider connection drops, the database is out of reach, a desk phone goes offline, the disk fills up or a backup fails, and again when it is back.
- Backup in one file
- The Backup page downloads the whole system as a single file: database, recordings, sounds and settings. It can run on a schedule, and an older backup restores into a newer Kahevo.
- Logs you can search
- The call log and the system log are searched by date range and by keyword, a page at a time.
Several businesses on one server
For the MSP who would rather look after one server than twenty. Each business has its own phone system, and none can see another. In testing.
- Checked across servers
- Every business's wall was gone over again with several servers sharing the work, the way an attacker would look at it. Nothing let one business see another's calls, recordings or messages, and the gaps found at the edges are closed.
- A wall between businesses
- Each business's extensions, numbers, calls, recordings, messages and contacts are kept strictly apart, so a page cannot show another business's by mistake. Dial another business's extension and it is simply a number nobody has.
- The same numbers, twice
- Two businesses can each have an extension 101, their own park lines, their own hold music and their own time zone.
- Their own administrator
- Give a business an administrator who runs everything of theirs and nothing of the server's. You step into any business from the sidebar, and your own softphone stays with you while you are there.
- Ready for calls?
- Each business has an overview with a checklist: a trunk assigned, numbers given, numbers leading somewhere, outgoing rules, a caller ID, extensions, someone in charge. Each step not done has a button that takes you to it.
- Trunks you assign
- A trunk belongs to the server, not to a customer. Assign it to the businesses that should use it. Each business has its own caller ID on it, never another's, and never sees its account or password. Give out a trunk's numbers several at a time.
- Numbers handed out, not typed
- Each trunk has a list of its numbers, typed in or brought in from a file. You give each number to a business, and that business picks from what it was given. Nobody can claim a number that is not theirs.
- Every account in one place
- Everyone who signs in, whichever business they are in: lock an account, unlock it, set a new password, or sign someone out everywhere.
- Limits you set
- Calls at once, extensions, people, park lines and storage, for each business, so one cannot take every line. The business sees its limits and cannot change them.
- Usage for your billing
- Extensions, numbers, calls, minutes, texts and fax pages for each business, this month or last, on a page and as a file.
- The whole server at a glance
- One live page with every business's calls against its limit, callers waiting, phones registered, and every trunk.
- Switch off, archive, move
- Switch a business off without deleting anything. Take everything of one business as a single file, hand it to them if they leave, or put it back on another server.
- Their logo, not ours
- A business's own logo at the top of its pages, its own letterhead on its fax cover pages, its own picture on its desk phones' screens, and its own phone setting overrides.
Video
Not every road needs paving twice. Here is where Kahevo stands on video.
Planned. Not built yet.
- No video meetings of our own, for now
- For now, Kahevo won't have video meetings of its own. Most of our customers already have a meeting platform they use strictly for video and group meetings, and it does that job well. We would rather spend the effort on the phones.
- Video where a phone system needs it
- Our effort goes into carrying video to and from devices: a SIP door intercom whose camera shows who is at the door before you buzz them in, and SIP desk phones with a video feed on their screens. It is on the roadmap.
- Voice conference calls are a separate thing
- Three-way calling and conference rooms by phone are on the roadmap too.
Still being finished.
Kahevo is in production, and some parts are newer than others. We would rather tell you now than have you find out after you have moved your phones.
- In testing: the iPhone app, restoring from a backup, the newer of the two desk phone brands, and call queues with their reports. Listening in on a call and roles are new and in testing too, and so are the newest arrivals: departments with pickup and paging, dashboards each person arranges, several businesses on one server, and servers that stand in for one another, calls in the browser and the app now included. There is no Android app.
- Not built yet: conference rooms (the mixer behind them is built) and an interface for other software.
- In production: text messages, fax and voicemail and recorded calls in writing. Also in testing: a backup provider for calls out. Planned next: a one-line summary of each message and urgent voicemail brought to the top. See the roadmap.
- Not planned for now: video meetings of our own. See where we stand on video.
- Two phone brands so far: setup by link covers two brands of desk phone. Other phones are set up by hand.
- What comes next is decided with our MSP partners: which features, and which phones. The roadmap shows where we expect it to go.
Is something you need missing?
Tell us. What our customers ask for is what gets built next. No need to be shy.