Have a look around.

These are the pages your office manager would use to run the phones, exactly as they are today. Come on in. The names, numbers and calls shown are samples.

How the pieces fit.

Kahevo in the middle, hosted by us or in your office. Your phone providers on one side, your people and their phones on the other, and your recordings and messages kept safe for you. Add a second server to take over if the first fails, and a transcription server to put calls and voicemail in writing.

How a Kahevo system is laid out In the middle is your Kahevo server, holding a call service with a built-in session border controller, the web pages, a database and stored audio. Beside it can be a second Kahevo server that shares the calls or stands by and takes over if the first fails, and a transcription server that writes out voicemail and recorded calls. On the left, outside your office, are your phone providers, connected by SIP trunks, their fax and text service, and your email. A branch office connects through one encrypted link. On the right are your people: desk phones, the browser phone, the iPhone app and the administrator. Outside your office Your Kahevo server Your people Call service Carries every call and its audio Built-in session border controller Menus, queues, voicemail, recording, paging Web pages Dashboards, setup, logs, voicemail, fax, texts The browser phone and the iPhone app sign in here Database Settings, call log and messages Stored files Recordings, voicemail, sounds and faxes The two services run separately: restart the web pages and calls carry on. One backup file holds all of it. Second server Shares the calls or stands by, and takes over in seconds if one fails Transcription Voicemail and recorded calls written out, ready to read and search Phone providers Your numbers and calls, a backup if one fails Fax and text In and out, on your numbers Your email Voicemail, faxes, alerts Branch office A Hākuʻi box and its desk phones Keeps working if the link goes down Desk phones In the office or at home Browser phone On any signed-in page iPhone app Calls ring it anywhere Administrator From any browser SIP trunks API mail encrypted link SIP audio web web kept in step audio in, text out
Solid lines are signaling, web and file traffic. Dashed lines are call audio from the browser phone and the iPhone app, which goes straight to the call service. The second server and transcription are optional; a single server does everything else on its own.

What is a Hākuʻi box, in plain words?

It is how a second office shares the first office's phone system.

Say you have a main office and a branch on the next island over. Without it, the branch needs a phone system of its own, and the two offices are strangers to each other. With it, you put one small box at the branch, about the size of a book, and plug it into the internet there. That is the whole installation.

  • The branch's desk phones work like the ones at the main office. Same extensions, same voicemail, same menus and hours.
  • Anyone can call or transfer to anyone, in either office, by dialing an extension. Those calls cost nothing.
  • One receptionist can cover both offices, and sees who is on the phone in each.
  • Nobody has to change the branch's router. The box reaches out to the main office on its own, over a private, encrypted connection.
  • If the internet between the offices goes down, people at the branch can still call each other until it comes back.

You do not need to understand any of it to use it. To the people at the branch, it is just their phone.

The pages, one at a time.

The Kahevo dashboard with today's figures, calls in progress and a list of what needs attention

The dashboard

Today's calls against a usual day, how many were answered and how fast, every call happening now, and what needs a look. Everyone arranges their own.

The dashboard's queue and phone tables

Queues and phones

Further down: who is waiting in each queue and for how long, and every person's phone with their status, live.

The list of extensions, each with a registration badge

Extensions

Everyone's number, their department, and whether their phones are connected right now. Phone passwords are always generated, never chosen.

The numbers page listing each phone number and what it rings

Your numbers

Every number your business has, and where each one leads: a person, a team, a menu or a queue.

The dial plan page listing incoming numbers and outgoing rules

The dial plan

Where each incoming number leads, and which way each outgoing call goes. It is a list you edit, not code.

A menu with its recording and what each key does

Menus

An auto attendant: your own recording, up to twelve keys, and somewhere for callers who press nothing.

The ring groups page

Ring groups

Ring a team at once or one after another, with music while callers wait, and somewhere to go when nobody answers.

The queues page with a queue and its agents

Call queues

Callers wait their turn with music while the next free person is rung. Live figures now, and reports of every day.

A business hours profile with weekly hours

Business hours

Weekly hours, holidays that repeat on their own, a closed message, and a switch to open or close by hand.

The voicemail inbox with messages and what each caller said

Voicemail

Every message in writing, its waveform, and a player in the row. Shared mailboxes for a team sit beside your own.

The recordings page listing recorded calls with their waveforms

Recorded calls

Both voices drawn apart, played in the browser, with the conversation written out line by line.

The call log with its search and filters

The call log

Every call, searchable by date, number, name or department, with what became of it and how long callers waited.

The phone keys page

Phone keys

Lines, busy lamps, speed dials and call park, up to fifty keys. People can set their own.

The audio library with its player and a list of sounds

Sounds

Upload greetings and hold music, tag what each is for, and listen as a caller on a phone line would hear it.

The prompts page listing the standard recordings

Prompts

Everything the system says on its own, with the wording of each. Record your own voice over any of them.

The blocked callers list

Blocked callers

Numbers, patterns and callers who hide their number. Refuse them, play them a recording, or send them somewhere else.

The codecs page listing the audio formats in order

Sound quality

Which kinds of audio the system uses, best first. Each call takes the best one both ends can use.

The settings page with its tabs

Settings

Every limit in one place, with defaults chosen for a phone system that faces the internet.

Want to see it with your own numbers?

We can show you Kahevo running, and talk through what moving your phones to it would take. Bring your questions.

Get a quote