Voicemail and recorded calls written out for you, a second provider when the first fails, and easier transfers.
Yesterday we wrote that AI would soon do some of the listening for you. The first part of it is built, and so is a handful of things people asked for this week.
Read your voicemail
Each voicemail is now written out under the message: on the Voicemail page, in the app, and in the email that tells you it arrived. A recorded call is laid out as a conversation, who said what and in what order, and pressing a line plays the recording from that moment. The call log and the recordings can be searched by what was said, by anyone allowed to hear the recordings.
Your callers' voices are kept private: the audio is removed as soon as the text is back, and each business switches it on for itself.
A backup for calls out
An outgoing rule can now list several trunks in order. When the first is down, or its provider refuses a call, the next is tried straight away and the call goes through. Nobody has to notice.
Smaller things that save time
| Where | What changed |
|---|---|
| Transfer in the browser | A list of colleagues showing who is free, Transfer now or talk first |
| An incoming call | It drops in at the top of the window with large Answer and Decline buttons |
| Fax | Every fax shown by its first page, with search, filters and a large viewer |
| Pictures in messages | Zoom, side by side, easier to read, and reply or pass on from the same screen |
| Shared voicemail | A team's messages are marked with its name |
The honest part
Voicemail and calls in writing, fax and texts are in production. The backup trunk is in testing: it has yet to meet a real provider refusing a call. We keep checking how well the writing out copes with island place names, Pidgin and calls that move between languages. If something gets in your way, tell us and we will change it.