Programmable keys on desk phones: lines, colleagues' busy lights, speed dials and park lines.
The keys down the side of a desk phone are now set from a web page.
What a key can be
| Key | What it does |
|---|---|
| Line | Your own line, for placing and taking calls |
| Busy light | Shows whether a colleague is free, ringing or on a call, and calls them when pressed |
| Speed dial | Calls a number you choose |
| Park line | Parks, shows who is waiting, and picks up |
Up to fifty keys per extension. Phones with fewer physical keys simply use the first ones.
Who sets them
Each person can arrange their own on a Phone keys page. An administrator can arrange anyone's. The keys belong to the extension, so if a phone is replaced, the new one comes up with the same buttons.
No more walking over
Save the page and the system asks the phone to fetch its settings. The keys change where the phone sits, usually within a few seconds. Nobody drives to the office to move a button.
How the lights work
A phone asks the system to tell it about a colleague's extension, and the system sends a note every time that extension's state changes: free, ringing, or on a call. The phone has to prove who it is before it is told anything, so a stranger cannot watch who is on the phone.
Small kindnesses
- Keys are shown in blocks of ten, and empty blocks fold away.
- A key can be moved up or down with arrows instead of retyping it.
- The Save button stays at the top of the window, however far you scroll.