Voicemail, missed calls and faxes can now arrive in your inbox.
Kahevo can now send mail through your own mail server.
Setting it up
One page: the mail server's name, the port, the kind of security, a username and password if it needs them, and the address mail should come from. A button sends a test message to yourself and tells you, in plain words, what the mail server made of it.
The password is encrypted like every other secret and is never shown again.
What it sends
| Message | Who gets it | Default |
|---|---|---|
| A voicemail was left | The mailbox's owner or members | On |
| You missed a call | The person who was called | Off |
| A fax arrived | Everyone on that fax line | On |
| A call was recorded | Addresses an administrator names | Off |
| A caller gave up in a queue | Addresses the queue names | Off |
Attachments are a choice
A voicemail email can carry the recording, and a fax email can carry the fax. Both are off by default.
That is deliberate. A message sitting in someone's inbox is outside the phone system: it is not removed when you delete it in Kahevo, it does not expire, and it can be forwarded. An office that handles private information should decide that on purpose.
Being told is not listening
An email about a voicemail does not mark it as heard. The light on the desk phone stays on until someone actually listens.
Missed calls, sensibly
Only calls that were meant for you count: your own number, or a direct line that leads to you. A call for a ring group is nobody's in particular and is not reported. A caller who left a message is reported as a message, not as a missed call.
No flood
If the mail server is down, messages are retried for a day and then let go. Nobody comes back from a long weekend to four hundred old notices.