Drag, resize and hide panels, and pick from sets made for a call center, a hotel front desk and a shop. In testing.
The dashboard used to be the same for everyone. A receptionist, a call center manager and the person who looks after the server all got the same screen, and Kahevo worked all of it out whether anyone wanted it or not. Not any more.
Arrange it your way
Press Arrange and every panel can be picked up and put somewhere else. Pull a panel's edge to make it wider. Take off what you never read. Nothing is kept until you press Done, and the layout is yours alone.
A panel you take off is not worked out at all. If nobody is looking at today's totals, the server does not count them.
Panels for the work you do
Add panels opens a picker, in tabs.
| Tab | What is in it |
|---|---|
| Overview | Calls in progress, outside lines, parked callers, phones, trunks, today's totals |
| Call center | Longest wait, agents available, queues and agents now, answered and gave up today |
| Hotel | A room board, do not disturb, messages waiting, phones offline, guest calls, emergency calls |
| Store | Open or closed, customers answered, texts to answer, calls by hour, calls to return |
| Server | Load, disk space, every trunk and every business, for the server's administrator only |
Two favorites
- Calls to return lists everyone who rang today and reached nobody, unless someone has spoken to them since. Each has a Call back button.
- The room board shows a hotel every room as a tile. A room is simply an extension in a department you mark as guest rooms.
A call that a ring group or a queue took now also says who answered it.
The honest part
It is in testing. The hotel panels show what the phones know; they are not wake-up calls, check-in or billing, which are not built. The colors on the call center figures are our guess at a bad day, not a setting yet.